Score

Trusted Metrics that Simplify Your QA Processes

Netspective Watchtower evaluates the performance, reliability and customer satisfaction with your applications by using recognized and well defined scoring systems.

Apdex Scoring

  • Links application performance with customer satisfaction.
  • Evaluates the responsiveness of your application.
  • Measures customer satisfaction on a scale of 0 (total dissatisfaction) to 1.0 (total satisfaction).

Reliability Scoring

  • Measures application reliability (frequency of bugs and crashes)
  • Scores give you a quick glimpse of application error frequency throughout development, test and production phases.

Net Promoter Scoring (NPS)

  • Measures ongoing customer satisfaction with your application.
  • Tracks customer opinion over time.
  • Calculates how many customers would recommend your product to others versus how many would not recommend it.
  • Enables you to choose customers randomly to provide accurate scores without being intrusive.

Netspective is a leader in Technology and Consulting services in regulated markets - Healthcare, Government and Medical Technology.

Technology, consulting, and solutions focused on firms impacted by FDA, ONC, NIST or other safety, privacy, and security regulations.